Medium severity · published Jan 15, 2026
CVE-2020-36926
SmarterTools SmarterTrack 7922 -Information Disclosure
5.3
CVSS
0.6%
EPSS
No
On KEV
Description
SmarterTrack 7922 contains an information disclosure vulnerability in the Chat Management search form that reveals agent identification details. Attackers can access the vulnerable /Management/Chat/frmChatSearch.aspx endpoint to retrieve agents' first and last names along with their unique identifiers.
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
None
Confidentiality
Low
Integrity
None
Availability
None
Scope
Unchanged
Exploitation
Is it being used?
Exploit prediction (EPSS)0.6% · higher than 48% of CVEs
Exploited in the wildNo evidence yet
CISA KEVNot listed
Ransomware campaign useNot known
Affected products
Which versions
SS
SmarterTools SmarterTrack · Smartertools
10.0; 14.0 · source: vendor
SM
Smartertrack · Smartertools
10.0; 14.0 · source: NVD
References
NVD
https://nvd.nist.gov/vuln/detail/CVE-2020-36926
CVE.org
https://www.cve.org/CVERecord?id=CVE-2020-36926
Exploit
https://www.exploit-db.com/exploits/50328
Product
https://www.smartertools.com/
Product
https://www.smartertools.com/smartertrack
Third Party Advisory
https://www.vulncheck.com/advisories/smartertools-smartertrack-information-disclosure