Medium severity · published Nov 23, 2020
CVE-2020-1778
When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid
4.3
CVSS
0.7%
EPSS
No
On KEV
Description
When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid. This issue affects OTRS; 8.0.9 and prior versions.
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Confidentiality
Low
Integrity
None
Availability
None
Scope
Unchanged
Exploitation
Is it being used?
Exploit prediction (EPSS)0.7% · higher than 51% of CVEs
Exploited in the wildNo evidence yet
CISA KEVNot listed
Ransomware campaign useNot known
Affected products
Which versions
OT
Otrs · Otrs
through 8.0.9 · source: NVD
References
NVD
https://nvd.nist.gov/vuln/detail/CVE-2020-1778
CVE.org
https://www.cve.org/CVERecord?id=CVE-2020-1778
Release Notes
https://otrs.com/release-notes/otrs-security-advisory-2020-16/
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