Medium severity · published Oct 15, 2020
CVE-2020-1777
Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is…
5.3
CVSS
0.8%
EPSS
No
On KEV
Description
Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
None
Confidentiality
Low
Integrity
None
Availability
None
Scope
Unchanged
Exploitation
Is it being used?
Exploit prediction (EPSS)0.8% · higher than 58% of CVEs
Exploited in the wildNo evidence yet
CISA KEVNot listed
Ransomware campaign useNot known
Affected products
Which versions
OT
Otrs · Otrs
7.0.0 through 7.0.21; 8.0.0 through 8.0.6 · source: NVD
References
NVD
https://nvd.nist.gov/vuln/detail/CVE-2020-1777
CVE.org
https://www.cve.org/CVERecord?id=CVE-2020-1777
Vendor Advisory
https://otrs.com/release-notes/otrs-security-advisory-2020-15/
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