Medium severity · published Jul 20, 2020
CVE-2020-1776
When an agent user is renamed or set to invalid the session belonging to the user is keept active
4.3
CVSS
0.9%
EPSS
No
On KEV
Description
When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions.
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Confidentiality
Low
Integrity
None
Availability
None
Scope
Unchanged
Exploitation
Is it being used?
Exploit prediction (EPSS)0.9% · higher than 60% of CVEs
Exploited in the wildNo evidence yet
CISA KEVNot listed
Ransomware campaign useNot known
Affected products
Which versions
OT
Otrs · Otrs
before 6.0.29; 7.0.0 before 7.0.19; 8.0.1 before 8.0.5 · source: NVD
References
NVD
https://nvd.nist.gov/vuln/detail/CVE-2020-1776
CVE.org
https://www.cve.org/CVERecord?id=CVE-2020-1776
lists.debian.org
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
Patch
https://otrs.com/release-notes/otrs-security-advisory-2020-13/
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