Medium severity · published Feb 7, 2020
CVE-2020-1768
The external frontend system uses numerous background calls to the backend
5.4
CVSS
0.7%
EPSS
No
On KEV
Description
The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:L
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Confidentiality
Low
Integrity
None
Availability
Low
Scope
Unchanged
Exploitation
Is it being used?
Exploit prediction (EPSS)0.7% · higher than 55% of CVEs
Exploited in the wildNo evidence yet
CISA KEVNot listed
Ransomware campaign useNot known
Affected products
Which versions
OT
Otrs · Otrs
7.0.0 through 7.0.14 · source: NVD
References
NVD
https://nvd.nist.gov/vuln/detail/CVE-2020-1768
CVE.org
https://www.cve.org/CVERecord?id=CVE-2020-1768
Vendor Advisory
https://otrs.com/release-notes/otrs-security-advisory-2020-04/
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