Medium severity · published Mar 19, 2020
CVE-2019-16375
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22
5.4
CVSS
1%
EPSS
No
On KEV
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article.
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
Required
Confidentiality
Low
Integrity
Low
Availability
None
Scope
Changed
Exploitation
Is it being used?
Exploit prediction (EPSS)1.0% · higher than 63% of CVEs
Exploited in the wildNo evidence yet
CISA KEVNot listed
Ransomware campaign useNot known
Affected products
Which versions
OT
Otrs · Otrs
5.0.0 through 5.0.37; 6.0.0 through 6.0.22; 7.0.0 through 7.0.11 · source: NVD
References
NVD
https://nvd.nist.gov/vuln/detail/CVE-2019-16375
CVE.org
https://www.cve.org/CVERecord?id=CVE-2019-16375
Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
Vendor Advisory
https://community.otrs.com/category/security-advisories-en/
lists.debian.org
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
Release Notes
https://otrs.com/release-notes/otrs-security-advisory-2019-13/
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