Medium severity · published Mar 10, 2020
CVE-2019-13457
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8
4.3
CVSS
0.9%
EPSS
No
On KEV
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Confidentiality
Low
Integrity
None
Availability
None
Scope
Unchanged
Exploitation
Is it being used?
Exploit prediction (EPSS)0.9% · higher than 60% of CVEs
Exploited in the wildNo evidence yet
CISA KEVNot listed
Ransomware campaign useNot known
Affected products
Which versions
OT
Otrs · Otrs
7.0.0 through 7.0.8 · source: NVD
References
NVD
https://nvd.nist.gov/vuln/detail/CVE-2019-13457
CVE.org
https://www.cve.org/CVERecord?id=CVE-2019-13457
Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
Vendor Advisory
https://otrs.com/release-notes/otrs-security-advisory-2019-11/
Vendor Advisory
https://www.otrs.com/category/release-and-security-notes-en/
More from Otrs
9.8
CVE-2024-23790
Missing file type check in avatar picture upload
9.8
CVE-2022-4427
SQL Injection via OTRS Search API
9.1
CVE-2026-48188
SQL Injection via MySQL Quote Method
9.1
CVE-2023-5422
SSL Certificates are not checked for E-Mail Handling
8.8
CVE-2023-38060
Host header injection by attachments in web service